If your Primitiva ticket has been awarded in any of the categories mentioned in the previous section, you can make the payment within the first three months from the day after the draw, once this time has passed, the ticket will expire and will be disabled , the amount won can no longer be collected.
You can request the payment of the prize by delivering La Primitiva winning ticket to our Lottery Office physically or by your virtual account on our website if you have purchased a digital Primitiva ticket.
Well, in the first case, if La Primitiva ticket is damaged, scratched or broken, what can happen is that the payment period for it is increased, since spanish National Lottery and State Bets must verify that everything is correct upon validating the payment.
Regarding the situation of theft or loss, what should be done in this case is to request, even at our point of sale or the one located in your vicinity, so that the payment of the lottery ticket can be blocked up.
Also, in the event of theft, if you are providing some kind of proof and evidence showing that the winning lottery ticket belongs to you, the whole process would become much bearable for its deliver to you, like for example a photograph or a photocopy.
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